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Holiday Office Hours & City Storm Plan

Holiday Office Hours

Please note that our office will be closed on Friday, December 23rd and Monday, December 26th due to the holidays. While our ward office will be closed on Friday, we will be checking emails ( and voicemails in case of emergencies.

City Storm Prep

The National Weather Service is predicting a powerful storm system will bring strong winds, falling and blowing drifting snow, and extreme cold with the worst conditions Thursday and Friday. The City is prepared for this weekend’s winter weather and is working together across departments to keep residents safe

The winter weather may cause slick road conditions and limit visibility. The Department of Streets and Sanitation (DSS) will monitor the weather and has over 300 vehicles that are fully prepared to respond to winter events.

  • Salt spreaders will be out on City streets, monitoring conditions on arterial routes as well as city bridges and overpasses, to ensure roads are safe and passable for motorists, emergency vehicles, and public transportation.

  • DSS staff, including our Ward Superintendent Pedro Borrero, will continually monitor the weather and ground conditions and will work to adjust snow resources when necessary.

  • To view the City’s snow fleet at work, you can visit

  • A reminder that the City’s winter overnight parking ban is in effect from December 1, 2022 through April 1, 2023, to ensure the DSS crews can quickly salt and plow the streets during a winter storm. The ban impacts streets daily from 3:00 a.m. to 7:00 a.m., and signage is permanently posted along the affected routes. Residents are encouraged to check the posted street signs for parking restrictions.

The Department of Family and Support Services (DFSS) has warming centers across our city for all residents in need of a warm place to go.

  • DFSS warming areas are open Monday-Friday, 9 a.m. to 5 p.m.

  • On evenings, weekends or holidays, city-operated facilities including libraries and park facilities might also serve as warming areas, if needed.

  • Residents must wear a face covering while in the warming areas.

  • The Garfield Community Service Center at 10 South Kedzie, is open on a 24-hour basis to connect families and residents to emergency shelter.

  • Those seeking a warm place to go after hours can also call 3-1-1 to be connected with available services. Individuals requiring emergency overnight shelter should also call 3-1-1, visit or download the CHI311 app to ensure residents are aware of the City's designated warming areas. Residents are also encouraged to check on relatives, neighbors and friends during a winter weather emergency.

  • A list of community service center locations is available along with information and multilingual fliers containing warming center information in English, Spanish and Polish also are posted on DFSS's website at

  • Chicago Public Library has 81 locations with spaces all throughout 77 neighborhoods to stay warm and maintain access to library services and resources.

  • Regional libraries on the South, West, Central and North Side will be open until 8 p.m.

  • For more information and to find the hours of your local library visit Chicago Public Library online at or call 312-747-4300.

  • Additionally, organizations like Night Ministry, located on Ashland Avenue will be providing services throughout the bad weather.


  • Sign up for emergency alerts at www.notifychicago.prg

  • For residents on the lakefront or those who are interested can sign up for lakefront notices including flooding, TEXT “CHILAKE” to 7-8-0-1-5

  • Business owners and can sign up for business updates by texting “CHIBIZ” to 6-7-2-8-3

  • Follow official city accounts on Twitter for live updates and communications:

  • @ChicagoOEMC

  • @ChiFamSupport

  • @chicago

  • @StreetsandSan

  • @CFDMedia

  • @ChicagoDOB

  • @ChiPubSchools

  • @fly2ohare

  • @fly2midway

  • @chipublib

In the event high winds or ice cause a downed power line, immediately call ComEd at 1-800-EDISON1 (1800-334-7661). Spanish-speaking customers should call1-800-95-LUCES (1-800-955-8237). Customers can text OUT to 26633 (COMED) to report an outage and receive restoration information and can also call the 1-800 EDISON1 (1-800-334-7661) number.

Again, we will be closed on Friday, but checking emails ( and voicemails in case of emergencies.


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